Your privacy is our priority. This document details how Pragmatic collects, uses, stores and protects your personal data as a member of our platform. We are committed to operating with full transparency and complying with all applicable data protection requirements in Malaysia.
Six core principles that govern how Pragmatic manages your personal data.
All personal data and financial transactions of Pragmatic members are protected with 256-bit SSL encryption – the same security standard used by leading Malaysian banking institutions including Maybank and CIMB.
Pragmatic does not sell, rent, or disclose members' personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you – it is not a business asset of ours.
You have the full right to access, correct, delete, and restrict the processing of your personal data. Data-related requests can be submitted to the Pragmatic team at any time via live chat or email.
Pragmatic only collects data that is strictly necessary to deliver our services, process transactions, and comply with legal requirements. We do not collect excessive data that is irrelevant to the platform's operational needs.
Pragmatic complies with the Malaysia Personal Data Protection Act 2010 (PDPA) in all aspects of data collection and processing. We take our privacy law compliance obligations seriously.
In the event of a material data security breach, Pragmatic is committed to notifying affected members within the timeframe specified under our incident response procedures.
Pragmatic (pragmatic-app.net) greatly values the trust you place in us when sharing your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, protection and disclosure of personal data belonging to members of our platform.
This document applies to all information we collect through the Pragmatic website, mobile interface, email, live chat, phone support, and any other means by which you interact with our services. It also covers data you provide directly, data collected automatically during platform use, and data we receive from authorised third parties.
This Privacy Policy is to be read together with Terms & Conditions Pragmatic. In the event of any conflict between these documents on matters relating to privacy, this Privacy Policy shall prevail.
Pragmatic's processing of personal data is based on the consent given by members at the time of registration, contractual necessity to deliver the requested services, legal obligations including compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and Pragmatic's legitimate interests in operating a safe and responsible platform.
Pragmatic collects various categories of personal data depending on how you use our platform. Below are the data categories we collect, along with specific examples for each:
Pragmatic only collects data that is strictly necessary for the stated purposes. We do not collect full credit card numbers, plaintext passwords, or biometric data without a specific requirement and your explicit consent.
Pragmatic collects members' personal data through several key channels. Understanding these channels helps you stay informed about the data you share with us:
Basic details such as your name, email address, phone number and date of birth are collected when you register a Pragmatic account.
Payment-related data is collected when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), and during withdrawal processing.
All activity on the platform – whether betting on baccarat, blackjack, Malaysia Super League Sports Betting, Live Casino, or slots – is automatically recorded for security and compliance purposes.
Live chat transcripts, emails and all other communications with the Pragmatic support team are retained for quality control and dispute resolution purposes.
Technical data such as IP address, device type, and browser information is collected automatically when you access the Pragmatic platform. This is used for security purposes and to improve the user experience.
In certain cases, Pragmatic may receive data from authorised payment providers or business partners for identity verification and fraud prevention purposes.
Pragmatic processes your personal data for legitimate and specific purposes only. Below is a summary table of processing purposes and their corresponding legal bases:
| Processing Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Identity, contact | Contract |
| Deposit & withdrawal processing | Financial, identification | Contract |
| Identity verification (KYC) | Identification, documents | Legal obligation |
| Fraud prevention & AML | Transactions, technical | Legal obligation |
| Customer support | Communications, account | Contract |
| Platform Security | Technical, usage | Legitimate interest |
| Product & UX improvement | Usage (anonymised) | Legitimate interest |
| Promotional & bonus communications | Email, phone | Consent |
| Regulatory reporting compliance | Miscellaneous | Legal obligation |
You may withdraw your consent for processing activities based on consent (such as promotional communications) at any time by contacting the Pragmatic support team or through the communication preference settings in your account.
Pragmatic does not sell members' personal data to third parties. However, under certain circumstances, we may share data with selected parties for legitimate operational purposes:
All third parties who receive personal data belonging to Pragmatic members are bound by strict confidentiality agreements and must use such data only for the permitted purposes. Pragmatic conducts due diligence on all our data processing partners.
Pragmatic invests significantly in security infrastructure to protect members' personal data from unauthorised access, alteration, disclosure or destruction. The key security measures we have in place include:
SSL/TLS 256-bit encryption for all data in transit. Sensitive data at rest is also encrypted using AES-256.
Security monitoring systems operate around the clock to detect and respond to threats in real time.
Access to members' personal data within the Pragmatic system is restricted to authorised personnel on a need-to-know basis, in accordance with the principle of least privilege.
Security audits and vulnerability assessments are conducted periodically by independent parties to ensure the highest standards are maintained.
While Pragmatic takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in securing your account by using a strong password and keeping your login credentials confidential.
Pragmatic retains members' personal data for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. General data retention guidelines are as follows:
When data is no longer required, Pragmatic will delete or anonymise it in accordance with our secure and orderly data disposal procedures.
As a Pragmatic member and subject to the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data:
You have the right to request a copy of the personal data we hold about you. Pragmatic will provide this information in a readable format within a reasonable timeframe.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may update certain information directly through your Pragmatic account settings.
In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right may be limited by our legal obligations to retain certain data (such as transaction records) for a prescribed period.
You may request that Pragmatic restrict the processing of your data under certain circumstances — for example, while you are disputing the accuracy of the data or awaiting a review of your objection request.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another platform if you wish.
You have the right to object to the processing of your personal data for certain purposes – in particular, processing for direct marketing. Pragmatic will honour such objections immediately.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
To submit any privacy rights request, contact the Pragmatic team via live chat or email at support@pragmatic-app.net. Please clearly state the nature of your request. We will process valid requests within 30 business days of receipt.
The Pragmatic platform uses cookies and similar technologies to enhance the user experience and ensure the platform's core functions operate smoothly. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to fully use the features of the Pragmatic platform.
The Pragmatic platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals below the stipulated age.
Should Pragmatic discover that personal data has been inadvertently collected from a minor, we will take immediate steps to delete such data and close the account in question. Parents or guardians who believe their child may have registered a Pragmatic account should contact us promptly via email or live chat for further action.
Pragmatic takes the protection of minors extremely seriously. Age verification is an integral part of our registration and identity verification process. Any age-related violation will result in immediate account termination and forfeiture of any remaining balance.
Pragmatic reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we protect your data.
Members will be notified of any material amendments to this Privacy Policy via their registered email address or a prominent in-platform notification on the Pragmatic platform at least 14 days before the changes take effect. It is your responsibility to review this Privacy Policy periodically.
The latest update date is always displayed at the top of this page. Continued use of the Pragmatic platform after any amendment takes effect constitutes acceptance of the revised policy.
For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
The Pragmatic team will respond to your privacy request within 14 business days. For more complex requests such as data deletion or data portability, this period may be extended, but we will keep you informed of progress.
By continuing to use the Pragmatic platform, you confirm that you have read and understood this Privacy Policy. Please also review Terms & Conditions and Responsible Gaming Policy for a complete overview of how our platform operates.
Join over 500,000 Malaysian members who trust Pragmatic – a platform that takes your privacy, security, and personal data protection seriously in every aspect of our operations.