Pragmatic Terms & Conditions – Casino Platform Usage Rules for Malaysia

Welcome to Pragmatic, an online casino and Sports Betting platform operating under the domain pragmatic-app.net. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Pragmatic ("we", "us", "the company", or "the platform").

By accessing, registering, logging in to, or using any part of the Pragmatic platform — whether through the website, mobile interface, or any other digital channel we provide — you acknowledge that you have read, understood, and agree to be bound by all terms contained in this document, together with Privacy Policy and Responsible Gaming Policy us.

If you disagree with any part of these Terms, please stop using the Pragmatic platform immediately. Continued use of our platform following any amendment to the Terms will be deemed acceptance of the revised Terms.

To register for and use Pragmatic's services, you must meet all of the following eligibility requirements without exception:

Pragmatic reserves the right to request identity verification at any time, including copies of your identity card (MyKad), bank statements, or other relevant documents. Failure to submit the requested documents within the specified timeframe may result in your account being temporarily suspended until verification is complete.

The information you provide during registration must be consistent with your chosen payment method. The name on your Pragmatic account must match the name on your payment method (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, etc.).

Each Pragmatic member is fully responsible for their own account, which includes the following:

• Password Confidentiality: Never share your account password with anyone, including family members. Pragmatic will never ask for your password through any channel, including email, phone, or live chat.
• Device Security: Ensure that any device you use to access Pragmatic is protected by a password or biometric authentication. Always log out of your account when using a shared device.
• Activity Monitoring: Review your account activity statements regularly. Report any suspicious transactions or activity to the Pragmatic support team immediately.
• Update Your Information: Keep your contact information up to date at all times. Pragmatic uses your registered email address and phone number for important communications related to account security.

Pragmatic supports the following Malaysian digital payment methods for deposits and withdrawals:

Qualifying withdrawal requests will be processed within the stated timeframe. However, Pragmatic reserves the right to delay or place a hold on withdrawal requests for the purposes of security review, identity verification, or AML compliance. Members whose withdrawal requests are placed on hold will be notified via email or live chat.

• The payment method used for withdrawals must match the method used for the equivalent deposit amount.
• Pragmatic does not charge any processing fees for standard deposits or withdrawals.
• Account balances that have been inactive for more than 12 consecutive months may be subject to an inactivity maintenance fee of RM5 per month.
• Funds held in your Pragmatic account do not earn interest and do not constitute a savings or investment account.

Pragmatic offers various promotions and bonuses to its members from time to time. All bonuses are subject to specific terms and conditions stated in each promotional offer, and those terms form part of these Terms.

The following general conditions apply to all Pragmatic bonuses:

• Rollover Requirements: Every bonus comes with a rollover (turnover) requirement that must be met before bonus funds can be withdrawn. The rollover requirement refers to the number of times the bonus funds (and in some cases, the deposit amount) must be wagered before withdrawal eligibility is reached.
• Validity Period: All bonuses have an expiry period. Bonuses that are unused or whose rollover requirements are not met within the stipulated timeframe will be automatically forfeited without compensation.
• One Active Bonus at a Time: Members may only hold one active bonus at a time unless otherwise stated in the applicable promotional terms.
• Bonus Abuse Policy: Any attempt to abuse the bonus system — including but not limited to multiple registrations, bet coordination across several accounts, or any strategy designed to manipulate rollover requirements — is strictly prohibited.

All games available on the Pragmatic platform — including baccarat, blackjack, roulette, other table games, Live Casino, and slots — are subject to their respective game-specific rules displayed within the game interface. In the event of a conflict between in-game rules and these Terms, these Terms shall prevail.

• Final Game Results: All game results displayed on the Pragmatic platform are final. In the event of a technical error that incorrectly confirms or voids a win, Pragmatic reserves the right to void the result and restore the account balance to its state prior to the error.
• Technical Disruptions: In the event of an internet connection disruption or technical issue during an active game, bets that have already been placed may not be cancellable. Pragmatic is not liable for any losses resulting from disruptions on the member's end.
• Betting Limits: Each game has set minimum and maximum bet limits. Pragmatic reserves the right to adjust these limits at any time without prior notice.
• RTP (Return to Player): The RTP value for each game is a theoretical estimate based on millions of rounds played. It is not a guarantee of actual results within any single gaming session.

The Sports Betting section of Pragmatic covers a wide range of popular sports, including football (Malaysia Super League, EPL, Champions League), badminton, e-sports, and other sports listed from time to time. The following additional rules apply specifically to Sports Betting:

• Odds Accuracy: Odds displayed are based on the latest available information at the time a bet is placed. Odds may change until the bet is confirmed. Confirmed bets will not be affected by any subsequent odds changes.
• Official Results: Sports betting results are based on the official outcomes determined by the relevant governing body. In the event of a match postponement or cancellation, bets may be voided in accordance with Pragmatic's policy for each situation.
• Incomplete Matches: For football matches that do not reach the 90th minute (or the designated time for other sports), bets will be settled in accordance with the specific policy stated in the Sports Betting section.
• Injury & Substitution Information: Pragmatic is not liable for any betting errors made based on injury or player substitution information that was not verified by the member prior to placing the bet.
• Accumulator Bets: For accumulator (parlay) bets, all selections must win for the overall bet to be successful. A single loss will cause the entire accumulator to fail unless otherwise stated.

The following actions are strictly prohibited on the Pragmatic platform and may result in immediate account suspension or termination, forfeiture of account balances, and referral to the relevant law enforcement authorities:

Pragmatic reserves the right to suspend or close a member's account for the following reasons:

• Violation of any part of these Terms & Conditions
• Suspected fraud, money laundering, or any other illegal activity
• Failure to meet identity verification requirements within the stipulated timeframe
• Requests from competent authorities
• Account closure requested by the member
• Accounts that have been inactive for an extended period

Members who wish to voluntarily close their account may do so by contacting the Pragmatic support team via live chat. Any remaining funds in the account at the time of closure (subject to no Terms violations) will be processed for withdrawal in accordance with standard procedures.

Where an account is closed due to a breach of these Terms, Pragmatic reserves the right to forfeit all remaining account balances and unclaimed bonuses without compensation or right of appeal.

To the fullest extent permitted by applicable law, Pragmatic shall not be liable for:

• Any financial losses resulting from betting decisions made by the member
• Losses arising from technical disruptions, connectivity issues on the member's end, or downtime beyond our control
• Indirect, incidental, or consequential losses arising from the use of the platform
• Acts or omissions by third parties, including payment providers or game providers
• Any losses resulting from a member's negligence in safeguarding their account credentials

Pragmatic's liability to any member under any circumstances is limited to the total amount deposited by that member within the 30 days preceding the event giving rise to the liability claim.

The collection, processing, and storage of Pragmatic members' personal data are subject to Privacy Policy our separate policy, which forms part of these Terms in their entirety.

In summary, Pragmatic collects and processes your personal data for the following purposes:

• Account registration and management
• Processing financial transactions and fraud prevention
• Compliance with legal requirements including anti-money laundering (AML) and know your customer (KYC)
• Service improvements and user experience enhancements
• Account and promotional communications (with your consent)

Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. Please read Privacy Policy us for full details on how we handle your data.

Pragmatic reserves the right to modify, amend, or update these Terms & Conditions at any time at our sole discretion. Material amendments will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

Non-material amendments (such as typographical corrections, language clarifications, or readability improvements) may take effect immediately without prior notice. It is the member's responsibility to review these Terms periodically to ensure they remain aware of the current applicable terms.

The date of the most recent update to these Terms is always displayed at the top of this page. Continued use of the Pragmatic platform after the effective date of any amendment constitutes acceptance of the revised Terms.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through mutual consultation between both parties.

If a dispute cannot be resolved through negotiation within 30 days of arising, it shall be referred to binding arbitration. The arbitration decision is final and may only be challenged in a court of law under the very limited circumstances provided for by applicable legislation.

The language used for all dispute proceedings shall be Malay or English, as mutually agreed upon by both parties.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the Pragmatic team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the Pragmatic platform. Average response time is under 5 minutes.
• Email: support@pragmatic-app.net – Response within 2 hours during office hours.
• Help Centre: Visit Frequently Asked Questions (FAQ) us for answers to the most frequently asked questions.

The Pragmatic support team operates in both Bahasa Malaysia and English and is ready to assist you with any queries regarding your account, payments, games, or platform terms of use.